Returns and Refunds Policy

At Boldiva Silk, we are committed to providing you with products that enhance hair care. We recommend not using our products for more than one night before considering a return, as silk is delicate. If you are not satisfied with your purchase within our 30-day money-back guarantee, please contact us at Boldiva01@gmail.com.

Cancellation Policy

Changes or cancellations must be made within 24 hours of placing an order. Refunds for cancellations made within this timeframe will be processed within 7 business days.

30-Day Money-Back Guarantee

We are confident in our products and If you are still unsatisfied, please return in new condition within 30 days of order. Note that shipping fees are non-refundable. To initiate a return, contact us via our Contact Us page or email Boldiva01@gmail.com with your Order Number or the Name and Email Address used to place the order.

Damaged Items

If your item arrives damaged, please notify us within 24 hours of delivery at Boldiva01@gmail.com with a photo of the damage. We will determine if you are eligible for a replacement at no cost. We do not accept returns for items damaged through normal use, wear and tear, or misuse.

Shipping and Delivery

We are not responsible for shipping or delivery delays outside our control. Contact the courier directly for delivery issues. We are not liable for lost, stolen, or delayed packages.

Incorrect Shipping Address

Ensure the correct shipping address is used at checkout. If incorrect and not notified within 24 hours, no resend or refund will be provided.

We reserve the right to modify this Return & Refund Policy at any time. By purchasing and using Boldiva Silk products, customers accept this policy.

For any questions or concerns, please contact us at Boldiva01@gmail.com.